Real Men Apparel Faq

Orders and Delivery

Q: What is the shipping time?
A: There is a single standard shipping option. Orders within the US usually arrive in 3-7 business days, and orders sent from our international warehouses tend to need 7 to 10 business days.
Q: Can I order from outside the US?
A: International delivery is available only through the Amazon platform. See our Amazon storefront for the countries that qualify.
Q: Is it possible to edit or cancel an order once I've submitted it?
A: Most orders get processed fast, so edits or cancellations aren't always doable. Orders fulfilled from Amazon distribution can't be modified at all after being placed. Reach out to our customer service team right away with your order number, and we'll try our best to help.
Q: Where can I follow my package?
A: When your order ships, an email with a tracking number will reach you. Enter that number on our website or the carrier's site to follow your package. Heads up: if tracking says the order was delivered to the address you gave us but it never showed up, we'll issue store credit equal to what the order cost.

Q: Which pouch size is the right one for me?
A: Pouches come in several sizes (A, B, C, D) to suit different bodies. The size guide on each product page has detailed measurements and suggestions.
Q: What fabrics go into your underwear?
A: We build our underwear from premium base fabrics, either Nylon or Modal, each mixed with Spandex for stretch and comfort. A few items differ slightly, like our nylon mesh, and every product page lists the exact fabric makeup.
Q: Is there more than one underwear style?
A: Yes. Our range covers boxer briefs, briefs, jockstraps, and thongs, available in assorted lengths and pouch sizes.
Q: Do your items run true to size?
A: They're made to match standard sizing. Still, should you land between sizes or feel unsure, go up a size for extra comfort.

Q: How do returns and exchanges work?
A: Unworn, unwashed items in the original packaging can be returned or swapped up to 90 days after purchase. Head to our Returns page for the full details and to start a return or exchange.
Q: What's the way to swap an item for another size?
A: To swap an item, begin a return on our website using the return portal.
Q: Who covers the cost of sending a return?
A: Return shipping is paid by the customer, except when the item is defective or the mistake in your order was ours.

Q: Where do I see how my order is doing?
A: Log in to your account on our website, or use the tracking number from your shipping confirmation email, to see where your order stands.
Q: I can't remember my password. How do I reset it?
A: On the login page, press "Forgot Password", and instructions for resetting it will go to the email address tied to your account.
Q: Are there any deals or promotions?
A: Yes, promotions and discounts come up regularly. Subscribe to the newsletter or find us on social platforms to catch our latest offers.

Q: What's the best way to look after my Real Men Apparel products?
A: For the best outcome, wash in cold water on a machine cycle and tumble dry on a low setting. Skip bleach and fabric softener. The care label always has the specific instructions.
Q: What lifespan can I expect from your underwear if I treat it right?
A: Looked after properly, our underwear should hold up through many months of regular wear. Should you hit any quality problem, get in touch with our customer service team.